Returns & Exchanges
Due to the perishable nature of our fresh and frozen Hatch green chile, we prioritize product integrity and offer replacements or refunds for items that arrive damaged or compromised. Please contact us within 24 hours of delivery to ensure we can resolve any issues with your order immediately.
Inspect Your Shipment
Upon arrival, please immediately inspect your chile for any signs of spoilage or damage occurred during transit.
Document the Issue
Take clear photos of the damaged product and the shipping box, including the shipping label, to facilitate your claim.
Contact Support
Email our support team at [email protected] with your order number and the photos within 24 hours of receipt.
Resolution Processing
Our team will review your request and process a replacement shipment or a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing